Privacy Policy

Drain Filling operates the website drainfilling.co.uk and holds responsibility for any personal details submitted through it. For the purposes of UK data protection law, Drain Filling is the data controller, meaning it decides what those details are collected for and how they are looked after. This notice walks you through the categories of information we receive, the reasons we hold it, where it goes next, how long it stays and what rights the law gives you over it.

Details only come to us when you choose to fill in and submit the enquiry form on this site. Browsing other pages on drainfilling.co.uk does not result in any personal record being created about you. The form typically asks for your name, a phone number or email address, the address or postcode of the property where drain filling work may be needed, and a brief note about the job. The form is provided and processed by Basin, which receives the submission and passes it to us. Please keep your note focused on the drain filling work itself. Avoid including sensitive personal details or information about other people unless the enquiry genuinely cannot proceed without them.

The details you submit are used to progress your drain filling enquiry. To do that, we pass your enquiry details to the specialist firm that carries out the physical work. That firm will contact you directly to discuss your requirements. From the point your details are shared, the specialist firm is accountable for how it handles them, and its own data practices apply. We do not sell your personal details to anyone, and we do not use them for marketing or any purpose unconnected with your enquiry.

We hold your personal details on the basis that processing them is necessary to take steps at your request before entering into a contract, as set out under UK GDPR. When you submit an enquiry, you are asking for a free quote and for arrangements to be made for drain filling work. Holding and forwarding your details is what makes that possible. Where we need to retain details for a short period after your enquiry has been dealt with, we do so on the basis of our legitimate interest in keeping an accurate record of communications.

We keep your details for as long as is reasonably necessary to handle your enquiry and to deal with any follow-up questions. Once the enquiry has been resolved and there is no ongoing reason to hold your information, we delete it. We do not store personal details indefinitely or use them for any purpose beyond the one for which they were provided.

Under UK GDPR you have a number of rights over the personal information we hold about you. You may request a copy of the details we hold, which is known as the right of access. If any of those details are wrong or out of date, you can ask us to put them right under the right to correction. Where there is no longer a valid reason for us to hold your information, you can ask for it to be deleted under the right to erasure. You may also ask us to stop using your details entirely, which is the right to object, or to limit the ways in which we use them, which is the right to restrict use. To exercise any of these rights, please reach out to us using the enquiry form. If you are unhappy with how we have handled your information, you have the right to raise a concern with the Information Commissioner's Office, which is the UK supervisory authority for data protection matters.

Like most websites, drainfilling.co.uk uses cookies. These are small text files placed on your device when you visit. Some cookies are essential for the site to function correctly. Others help us understand how visitors use the site, such as which pages are viewed most often, so we can improve the experience. You can adjust your browser settings to refuse cookies or to alert you when they are being set. Doing so may affect how some parts of the site behave.

If you have any questions about this notice, or about the way your personal details are handled, please get in touch with us through the enquiry form and we will do our best to help.